/* ============================================================================
   UI 1 -- Coda Triage (stile helpdesk / Zendesk classico)
   Stile SPECIFICO di questa variante. Le basi (token, badge, bottoni, callout,
   draft, transcript, chip) vivono in ../shared/theme.css.
   Layout: header sticky + due colonne indipendenti (coda | dettaglio).
   ==========================================================================*/

/* ------------------------------ Header -------------------------------- */
.brand__slash { color: var(--text-mute); font-weight: 400; margin: 0 2px; }

.counters { display: flex; align-items: stretch; gap: 10px; }
.ctr {
  display: flex; flex-direction: column; align-items: flex-start; gap: 2px;
  padding: 6px 14px; border-radius: var(--r-md);
  background: var(--surface); border: 1px solid var(--border);
  min-width: 84px;
}
.ctr__val {
  font-family: var(--font-display); font-size: 22px; font-weight: 600; line-height: 1;
  color: var(--text-strong); font-variant-numeric: tabular-nums;
}
.ctr__label {
  font-family: var(--font-mono); font-size: 9.5px; letter-spacing: 0.14em;
  text-transform: uppercase; color: var(--text-mute);
}
.ctr--urgenti .ctr__val { color: var(--red); }
.ctr--urgenti { border-color: rgba(217,122,122,.35); }
.ctr--gestiti .ctr__val { color: var(--green); }
.ctr--nuovi   .ctr__val { color: var(--gold); }

.ctr__progress { display: flex; flex-direction: column; gap: 6px; justify-content: center; min-width: 128px; padding: 8px 14px; }
.ctr__progress .meter { width: 100%; }

@media (max-width: 900px) {
  .ctr--nuovi, .ctr__progress { display: none; }
}
@media (max-width: 560px) {
  .brand__sub { display: none; }
  .ctr { min-width: 0; padding: 5px 10px; }
}

/* ------------------------------ Layout -------------------------------- */
.triage {
  display: grid;
  grid-template-columns: minmax(340px, 420px) 1fr;
  gap: 0;
  height: calc(100vh - 69px);
  max-width: 1600px;
  margin-inline: auto;
  overflow: hidden;
}

.queue-col {
  display: flex; flex-direction: column;
  border-right: 1px solid var(--border);
  background: linear-gradient(180deg, rgba(255,255,255,.006), transparent);
  min-height: 0;
}

.detail-col {
  min-height: 0; min-width: 0;
  overflow-y: auto;
  position: relative;
}

/* --------------------------- Testata coda ----------------------------- */
.queue-head {
  padding: 16px 18px 14px;
  border-bottom: 1px solid var(--border);
  display: flex; flex-direction: column; gap: 12px;
  background: linear-gradient(180deg, rgba(10,10,18,.6), transparent);
}
.queue-head .segmented { align-self: stretch; }
.queue-head .segmented__item { flex: 1; text-align: center; }

.queue-filters { display: flex; align-items: center; gap: 8px; }
.pfilter { display: inline-flex; gap: 4px; }
.pfilter__btn {
  font-family: var(--font-mono); font-size: 11px; letter-spacing: 0.04em;
  color: var(--text-dim); background: var(--surface);
  border: 1px solid var(--border); border-radius: var(--r-pill);
  padding: 5px 12px; cursor: pointer;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease), background var(--dur) var(--ease);
}
.pfilter__btn:hover { color: var(--text-strong); border-color: var(--border-strong); }
.pfilter__btn.is-active { color: var(--text-strong); border-color: var(--border-strong); background: var(--raised); }
.pfilter__btn[data-prio="urgente"].is-active { color: var(--red); border-color: rgba(217,122,122,.5); background: var(--red-bg); }
.pfilter__btn[data-prio="dubbio"].is-active   { color: var(--violet); border-color: rgba(168,146,217,.5); background: var(--violet-bg); }

.select--sm { padding: 6px 10px; font-size: 12.5px; border-radius: var(--r-sm); width: auto; flex: 1; }

.queue-meta { display: flex; align-items: baseline; justify-content: space-between; gap: 8px; }
.queue-hint { font-size: 10px; letter-spacing: 0.08em; color: var(--text-mute); text-transform: uppercase; }

/* ----------------------------- Lista coda ----------------------------- */
.queue-list {
  list-style: none; margin: 0; padding: 10px;
  overflow-y: auto; flex: 1; min-height: 0;
  display: flex; flex-direction: column; gap: 8px;
  outline: none;
}

.q-item {
  position: relative;
  padding: 12px 14px 12px 18px;
  border: 1px solid var(--border);
  border-radius: var(--r-md);
  background: var(--surface);
  cursor: pointer;
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease), transform var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}
.q-item:hover { border-color: var(--border-strong); background: var(--surface-2); transform: translateX(2px); }
.q-item.is-selected {
  border-color: rgba(201,169,97,.55);
  background: linear-gradient(180deg, rgba(201,169,97,.05), var(--surface));
  box-shadow: var(--glow-gold);
}
.q-item.is-selected::after {
  content: ""; position: absolute; right: -1px; top: 12px; bottom: 12px; width: 2px;
  border-radius: 2px; background: var(--gold);
}
.q-item.is-done { opacity: .62; }
.q-item.is-done:hover { opacity: .85; }

.q-item__top { display: flex; align-items: center; gap: 8px; margin-bottom: 9px; }
.q-item__top .timestamp { margin-left: auto; }

.q-item__main { display: flex; gap: 11px; align-items: flex-start; }
.q-item__from {
  font-size: 13.5px; font-weight: 600; color: var(--text-strong);
  line-height: 1.3; margin-bottom: 3px;
}
.q-item__summary {
  font-size: 12.5px; color: var(--text-dim); line-height: 1.45;
  display: -webkit-box; -webkit-line-clamp: 2; line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}

.q-item__foot { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; margin-top: 10px; }

/* Marcatore mini "dati mancanti" */
.miss-pill {
  display: inline-flex; align-items: center; gap: 5px;
  font-family: var(--font-mono); font-size: 10px; letter-spacing: 0.05em;
  color: var(--yellow); background: var(--yellow-bg);
  border: 1px solid rgba(217,177,90,.4); border-radius: var(--r-sm);
  padding: 2px 7px;
}
.miss-pill::before { content: "!"; font-weight: 700; }

/* Chip assegnatario in versione mini nella lista */
.q-assign {
  display: inline-flex; align-items: center; gap: 5px;
  font-family: var(--font-mono); font-size: 10px; letter-spacing: 0.04em;
  color: var(--text-mute); margin-left: auto;
}
.q-assign__av {
  width: 16px; height: 16px; border-radius: 50%; display: grid; place-items: center;
  font-size: 8.5px; font-weight: 700; color: var(--bg);
}
.q-assign--daniele .q-assign__av { background: linear-gradient(140deg, var(--gold-soft), var(--gold)); }
.q-assign--grazia  .q-assign__av { background: linear-gradient(140deg, var(--teal-soft), var(--teal)); }
.q-assign--alberto .q-assign__av { background: linear-gradient(140deg, #9fe6c4, var(--green)); }
.q-assign--none    .q-assign__av { background: var(--raised); color: var(--violet); border: 1px dashed var(--violet); }

/* Stato coda vuota */
.queue-empty {
  margin: auto; text-align: center; color: var(--text-mute);
  padding: 40px 24px; display: flex; flex-direction: column; align-items: center; gap: 10px;
}
.queue-empty__mark {
  width: 46px; height: 46px; border-radius: 50%; display: grid; place-items: center;
  border: 1px solid var(--border); color: var(--green); font-size: 22px;
}

/* ============================ Dettaglio =============================== */
.detail-pad { padding: 26px clamp(22px, 3vw, 40px) 120px; max-width: 860px; margin-inline: auto; }

/* Nessuna selezione */
.detail-none {
  height: 100%; display: flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 14px; color: var(--text-mute); text-align: center; padding: 40px;
}
.detail-none__mark {
  width: 62px; height: 62px; border-radius: 18px; display: grid; place-items: center;
  background: linear-gradient(150deg, var(--raised), var(--surface)); border: 1px solid var(--border);
  color: var(--gold); font-family: var(--font-display); font-size: 26px;
}

/* Testata dettaglio */
.d-head { display: flex; align-items: flex-start; gap: 15px; margin-bottom: 8px; }
.d-head .avatar { width: 46px; height: 46px; font-size: 15px; }
.d-head__name { font-family: var(--font-display); font-size: 21px; font-weight: 600; letter-spacing: -0.01em; color: var(--text-strong); line-height: 1.2; }
.d-head__meta { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-top: 5px; }
.d-head__badges { margin-left: auto; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }

.d-sep { border: 0; border-top: 1px solid var(--border); margin: 18px 0; }

/* Titolo di sezione */
.d-sect-title {
  font-family: var(--font-mono); font-size: 10.5px; letter-spacing: 0.15em; text-transform: uppercase;
  color: var(--text-mute); margin-bottom: 9px; display: flex; align-items: center; gap: 8px;
}
.d-sect-title .count { transform: translateY(-1px); }
.d-block { margin-top: 20px; }

/* Trascrizione: intestazione con durata e onda */
.tr-head { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.tr-dur { font-family: var(--font-mono); font-size: 11.5px; color: var(--teal); }
.wave--lg { height: 22px; }
.wave--lg i { width: 2.5px; }

/* Messaggio originale collassabile */
.raw-toggle {
  font-family: var(--font-mono); font-size: 11px; letter-spacing: 0.06em; color: var(--text-mute);
  background: transparent; border: 0; cursor: pointer; padding: 4px 0; display: inline-flex; align-items: center; gap: 6px;
  transition: color var(--dur) var(--ease);
}
.raw-toggle:hover { color: var(--text-dim); }
.raw-toggle__chev { transition: transform var(--dur) var(--ease); display: inline-block; }
.raw-toggle.is-open .raw-toggle__chev { transform: rotate(90deg); }
.raw-body {
  margin-top: 8px; font-size: 13px; line-height: 1.6; color: var(--text-dim);
  background: var(--bg-veil); border: 1px solid var(--border-soft); border-radius: var(--r-md); padding: 12px 14px;
}

/* Dati mancanti: lista */
.miss-list { list-style: none; margin: 8px 0 0; padding: 0; display: flex; flex-direction: column; gap: 7px; }
.miss-list li {
  display: flex; align-items: flex-start; gap: 9px; font-size: 13.5px; color: var(--text); line-height: 1.45;
}
.miss-list li::before {
  content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--yellow);
  margin-top: 7px; flex: none;
}

/* Smistamento: griglia reparti */
.assign-grid { display: flex; gap: 10px; flex-wrap: wrap; }
.assign-opt {
  flex: 1 1 180px; min-width: 160px; text-align: left; cursor: pointer;
  display: flex; align-items: center; gap: 11px;
  padding: 11px 13px; border-radius: var(--r-md);
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease), transform var(--dur) var(--ease);
}
.assign-opt:hover { border-color: var(--border-strong); background: var(--surface-2); }
.assign-opt.is-active { border-color: rgba(201,169,97,.6); background: linear-gradient(180deg, rgba(201,169,97,.06), var(--surface)); box-shadow: var(--shadow-1); }
.assign-opt__av {
  width: 34px; height: 34px; border-radius: 10px; flex: none; display: grid; place-items: center;
  font-family: var(--font-mono); font-size: 13px; font-weight: 700; color: var(--bg);
}
.assign-opt--daniele .assign-opt__av { background: linear-gradient(140deg, var(--gold-soft), var(--gold)); }
.assign-opt--grazia  .assign-opt__av { background: linear-gradient(140deg, var(--teal-soft), var(--teal)); }
.assign-opt--alberto .assign-opt__av { background: linear-gradient(140deg, #9fe6c4, var(--green)); }
.assign-opt__name { font-weight: 600; font-size: 14px; color: var(--text-strong); line-height: 1.15; }
.assign-opt__role { font-size: 11px; color: var(--text-mute); line-height: 1.3; margin-top: 2px; }
.assign-opt__flag {
  margin-left: auto; align-self: flex-start;
  font-family: var(--font-mono); font-size: 8.5px; letter-spacing: 0.1em; text-transform: uppercase;
  color: var(--gold); border: 1px solid rgba(201,169,97,.4); border-radius: var(--r-pill); padding: 2px 7px; white-space: nowrap;
}
.assign-opt.is-active .assign-opt__check { color: var(--gold); }
.assign-opt__check { margin-left: auto; color: transparent; font-weight: 700; }

/* Nota per i dubbi (assegnazione manuale) */
.dubbio-note {
  margin-top: 10px; font-size: 12.5px; color: var(--violet); line-height: 1.5;
  display: flex; align-items: flex-start; gap: 8px;
}
.dubbio-note strong { color: var(--violet); }

/* Bozza: testata con toggle modalita */
.draft-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 9px; }
.draft-mode {
  font-family: var(--font-mono); font-size: 10px; letter-spacing: 0.1em; text-transform: uppercase;
  padding: 3px 9px; border-radius: var(--r-pill); border: 1px solid rgba(0,188,212,.4);
  color: var(--teal); background: var(--teal-bg);
}
.draft-edit {
  width: 100%; min-height: 150px; resize: vertical; line-height: 1.6;
  font-family: var(--font-body); font-size: 14px; color: var(--text-strong);
  background: linear-gradient(180deg, rgba(201,169,97,.05), transparent), var(--surface);
  border: 1px solid var(--border); border-radius: var(--r-md); padding: 14px 16px;
  transition: border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}
.draft-edit:focus { outline: none; border-color: rgba(201,169,97,.55); box-shadow: 0 0 0 3px rgba(201,169,97,.12); }
.draft-edit.is-request { border-color: rgba(0,188,212,.4); background: linear-gradient(180deg, rgba(0,188,212,.05), transparent), var(--surface); }
.draft-edit.is-request:focus { box-shadow: 0 0 0 3px rgba(0,188,212,.12); }
.draft-tools { display: flex; align-items: center; gap: 10px; margin-top: 8px; flex-wrap: wrap; }
.draft-tools .char-count { font-family: var(--font-mono); font-size: 11px; color: var(--text-mute); margin-left: auto; }
.edited-flag { font-family: var(--font-mono); font-size: 10px; letter-spacing: 0.08em; text-transform: uppercase; color: var(--gold); }

/* Barra azioni fissa in fondo al dettaglio */
.action-bar {
  position: sticky; bottom: 0; z-index: 10;
  margin: 24px clamp(-22px, -3vw, -40px) 0;
  padding: 16px clamp(22px, 3vw, 40px);
  background: linear-gradient(180deg, rgba(10,10,18,.5), rgba(10,10,18,.94) 40%);
  backdrop-filter: blur(12px) saturate(140%);
  -webkit-backdrop-filter: blur(12px) saturate(140%);
  border-top: 1px solid var(--border);
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
}
.action-bar .spacer { flex: 1; }
.action-hint { font-family: var(--font-mono); font-size: 10.5px; color: var(--text-mute); letter-spacing: 0.04em; }

/* Banner stato gestito */
.done-banner {
  display: flex; align-items: center; gap: 12px;
  padding: 13px 16px; border-radius: var(--r-md);
  background: var(--green-bg); border: 1px solid rgba(122,217,168,.4);
  color: var(--green); margin-bottom: 20px;
}
.done-banner__ic { width: 26px; height: 26px; border-radius: 50%; display: grid; place-items: center; background: rgba(122,217,168,.16); font-weight: 700; flex: none; }
.done-banner__txt { color: var(--text); font-size: 13.5px; line-height: 1.4; }
.done-banner__txt b { color: var(--green); }

/* Toast conferma azione */
.toast-wrap { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%); z-index: 200; display: flex; flex-direction: column; gap: 8px; align-items: center; pointer-events: none; }
.toast {
  display: flex; align-items: center; gap: 10px;
  padding: 11px 18px; border-radius: var(--r-pill);
  background: var(--raised); border: 1px solid var(--border-strong);
  box-shadow: var(--shadow-3); color: var(--text-strong); font-size: 13.5px;
  animation: toast-in .28s var(--ease) both;
}
.toast__dot { width: 8px; height: 8px; border-radius: 50%; background: var(--green); flex: none; }
.toast--info .toast__dot { background: var(--teal); }
.toast--gold .toast__dot { background: var(--gold); }
.toast--violet .toast__dot { background: var(--violet); }
.toast.is-out { animation: toast-out .28s var(--ease) both; }
@keyframes toast-in { from { opacity: 0; transform: translateY(14px); } to { opacity: 1; transform: none; } }
@keyframes toast-out { to { opacity: 0; transform: translateY(14px); } }

/* --------------------------- Responsive ------------------------------- */
@media (max-width: 980px) {
  .triage { grid-template-columns: 1fr; height: auto; overflow: visible; }
  .queue-col { border-right: 0; border-bottom: 1px solid var(--border); max-height: 60vh; }
  .detail-col { overflow: visible; }
  .action-bar { position: sticky; }
}